PLUSH LIVING/TRASHVILLEUSA P.O. Box 3214 Tempe, AZ 85280 Phone 480-967-9200
MABE WE CAN HELP: Most of our items are Processed within 2-4 Working Days and then Shipped via: UPS Ground(if available in your area) or U.S.P.S. Priority Mail and arrive in approximately 3-5 Days for U.S. Domestic Orders.This Service is not available to all areas and may vary, If you have any questions regarding your On-Line Order, Please email us @ [email protected] Any Weekend E-Mail will be answered the next Business Day.
PAYMENTS: Visa, Mastercard, Discover and American Express Cards are always Welcome.
Before placing an Order, please review our Company Policy Below:
1.All Sales Final
2.NO REFUNDS WILL BE GIVEN
4.All Exchanges must be Pre-Arranged and include a Return Authorization Number issued from PLUSH LIVING/TRASHVILLEUSA within 7 days from original Purchase.
5.Any Cartons not clearly marked with a RETURN AUTHORIZATION NUMBER on the outside of the box WILL NOT BE ACCEPTED.
6.All items Exchanged must be authorized and returned in “SALEABLE CONDITION” including original Packaging,Hang Tags,etc….
7.Sorry but Shipping costs will not be refunded.
8.For obvious Health reasons-ALL SALES ARE FINAL on Wigs, Sox, Panties ,Gold Teeth etc.
9.No Exchanges will be accepted for “On-Sale”, “Washed”, “Smoked”, “Perfumed”, “Stained” or otherwise “Damaged-Unsaleable” Merchandise.
10.Any Broken or damaged Carton Claims must be filed with UPS or the USPS Postmaster in your Area, Depending on which Service was Used.
11.UPS & USPS Priority Mail Service to some Rural areas may exceed 4 days or more. We do not have any control or influence over the delivery of the U.S.Mail, therefore, we can not guarantee your order will arrive within 2-3 days as the USPS Priority Service States. If this is a Time Sensative Order please keep this in Mind and Order as Early as Possible. We appreciate your understanding and patience.
12.Customer is responsible for all Shipping Costs. UPS now charges a $5.00 Fee for any Orders that have Address Corrections, Typos, Missing Suite,Apartment Numbers or any other Package Forwarding Service needed due to Customer Neglect.This is a UPS based fee that may be reflected as a Second Charge on your Credit Card Statement.To avoid any added Service Fees Please provide your COMPLETE Shipping Info.
13.A 20% Restocking Fee is now in effect.
14.We are not responsible for any items left over 30 Days.
15.By placing an Order it’s understood that you have read and agree to be bound by our Shipping Policy.
16. Please allow up to 7 days Production Time for any PLUSH KUSTOM items, this includes any Vegan and/or “Back in Black” Belts, Kustom T-Shirts, Kustom Workshirts and Kustom Belt Buckles.
INTERNATIONAL ORDERS: 1.Please be aware that shipping & Handling Charges will be charged to all International Orders after an Order is PLACED. 2. Most International Airmail Orders arrive in about 7-14 Business Days but can be held up in Customs for additional Time, Please be aware we have No Control or Influence over this. 3.We can only Ship International Orders to the “Bill To” Address.No Exceptions. 4.ALL SALES FINAL ON INTERNATIONAL ORDERS. ALL INTERNATIONAL ORDERS ARE PLACED AT YOUR OWN RISK.
5.By placing an Order it’s understood that you have read and agree to be bound by our International Shipping Policy.